René Geben ist seliger als nehmen, wurde uns früher beigebracht. Doch in der Geschäftswelt wird man so nicht allzu weit kommen. Es geht auch ums bekommen. Was solltet ihr von euren Kunden erwarten, um was solltet ihr sie bitten, nach was solltet ihr sie fragen?
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- Fragt nach zukünftigen Aufträgen. Wenn ihr ein Projekt erfolgreich durchgezogen habt, dann fragt, ob ihr nicht ins Lieferantenverzeichnis aufgenommen werden könnt. Seht zu, dass ihr für möglichst viele Kunden “der Flash/Webdesign/Internet-Typ” seid, so kommen stetig Aufträge rein.
- Bittet um Meinungen und Anregungen. Ihr werdet nur so erfahren, worin ihr gut seid und wo ihr noch Schwächen habt. Und vor allem:
- Fragt nach Feedback. Immer wieder. Denn es ist unendlich deprimierend und eine Riesenzeitverschwendung, nach vier Wochen Dauerarbeit gesagt zu bekommen, dass man das der Kunde ja alles ganz anders gemeint habe. In dieser Situation waren wir alle schon, und es ist kein Spaß!
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